In 2004, GESAP obtained from ENAC (Italian Civil Aviation Authority) the Aerodrome Certification nI-006 / APT certifying the compliance of Palermo Falcone – Borsellino Airport with the requirements prescribed by the “Regulations for Construction and Operation of the Airports” and therefore the relative qualification for carrying out commercial air traffic operations, punctually renewed in the following years.
On October 19th 2017, following the complex conversion process conducted by the ENAC certification team, Gesap obtained the new Aerodrome Certificate IT.ADR.0015, certifying the compliance of Palermo Falcone – Borsellino Airport with EU Regulation no. 139/2014 and EASA technical regulations.
The attention to passenger satisfaction and the desire to pursue maximum efficiency and effectiveness in all airport processes and in the provision of related services, have long guided Gesap to adopt its own Quality Management System.
Airport quality essentially means provision of services according to the best international reference standards, monitoring and continuous improvement of performance and periodic reporting to users of the results achieved.
To this end, GESAP on the one hand annually publishes the Service Charter which gives evidence of the quality levels of the services offered, on the other it ensures a punctual service for managing user complaints, thereby ensuring the comparison between provider and user of the services, essential to enable management interventions to be effectively oriented towards user needs.
In July 2018, the Company renewed the Certification – obtained since 2002 – of its Quality System, on a compliant certificate issued by TUV Italia S.r.l., with conversion pursuant to the ISO 9001: 2015 standard. Below is a copy of the relative certificate and of GESAP Quality Policy.
Environmental protection is a fundamental value of GESAP’s corporate policy and a guiding element of its strategic choices. In this sense, GESAP, beyond regulatory obligations, is committed to ensuring the most general sustainable development of the Airport, in compliance with the needs of stakeholders and the surrounding area. With this in mind, GESAP aims to continuously improve its effectiveness and efficiency in the eco-compatible management of its activities, aware that environmental protection is also a source of opportunities, as a factor through which to recover competitiveness and prestige, enhancing for this reason, the company image.
In confirmation of the attention that the Company pays to environmental issues, GESAP has implemented an Environmental Management System, certified in accordance with ISO 14001: 2015. This certificate of conformity represents a further safeguard against the compatibility of aeronautical activities and the Scalo development plan with the requirements of environmental protection.